Jetblue

Melt wad at JetBlue XBIS/219 02/24/2012 Meltdown at JetBlue The beset of 2007, freezing rain and sleet virtually chuck out down northeastern formports. While most other air lanes canceled dozens of outflows in preparation for the storm, JetBlue management opted to wait by the bad weather. The airlines policy was to do any(prenominal) it could to ensure that a flight was completed, even if it meant waiting for some(prenominal) hours. The IT hassles where a nightmare, passengers were bumped mangle planes or arrived at JFK and other atomic number 99 Coast airports to influence out their JetBlue flights had been canceled. The only way to drive to fix this was to rag on a phone for up to an hour on hold. There were no kiosks or tissue site to go to get help with their problems. Then they had the problem with the passengers luggage. The airline had a data warehouse that stored reservations and check in cultivation, such as the number of bags checked by a passenger and the bag tag acknowledgment numbers. What was missing was an information governances component to record which bags had not been picked up and their location. JetBlue did not fuddle enough employees to do what they needed to do when it came time to second fast.

When they did get a few to a greater extent than employees to help, they did not keep the training to do the job. I would crap cancelled the flights beginning(a) and mostly. The passengers and safety come first with any business. The IT system that was in jell was not the system that would help in a disaster. I would have a website and kiosks in place; this gives the passengers more options as to what the next step woul d be if your flight were cancelled. When any! thing takes out the phone lines then what do you have left(a) if in that location is only one choice to touch on new plans. I realize that all businesses need to control money, however at what cost?If you want to get a full essay, rank it on our website: OrderEssay.net

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